FAQ’S

Frequently Asked Questions

What else do you do besides house washing?

We also do provide House Washing, Pressure Cleaning, Roof Cleaning, Gutter Cleaning, Solar Panel Cleaning, Pool Fence Cleaning, Shade Sail Cleaning, Fly Screen Mesh Replacements, Commercial Window Cleaning, Shower Screen Cleaning and High Pressure Cleaning.

How do you accept payment?

You can pay the window cleaner when he comes to do the job either by Bank Transfer or Credit Card (Visa or MasterCard, only for domestic jobs). We carry hand-held EFT machines to make card payments convenient for you.

However, where there is a lot of scraping and after renovation grime to remove, there will be additional charges. Please make sure to mention anything like that when talking about your quote.

Can you give me a Tax Invoice?

Yes, we do provide tax invoice upon completion.

How far in advance do I need to book?

We can often carry out the job within the same week of your enquiry. If you're in a rush, it may be possible to arrange to have the job done in the same visit as the quote.

Are your cleaning products safe?

While most companies just wet your glass and squeegee it dry, our process includes spot cleaning after we are done. This removes the build-up of tree sap, mulch spores, and bird droppings etc. that sticks to the glass. This leaves your windows looking not only cleaner, but most of our customers agree it helps them stay cleaner longer. If other companies perform this work, it is usually at an extra charge. This exterior process is standard on all first-time cleanings from The Housewash Boyz.

Do you have references I can check?

Of course! Take a look at what our happy customers have to say, just click here and check out our reviews. This is a brief sampling of hundreds of comments our generous customers have written about their service experience. Let us know if you need any more specific details. Chances are that we take care of your neighbor's windows! Thank you for asking.

What is your environmental policy?

The Housewash Boyz cares about the environment and is leading the industry in environmentally friendly work practice. Some steps already in place are:

  • Reducing car travel by using the Internet and telephone wherever possible for quotes.
  • Using efficient routes to save on unnecessary travel
  • Avoiding waste by being careful with the storage and use of all tools and detergents
  • Having machines serviced regularly to run at optimum levels
  • Disposing of rubbish legally
  • Detergent is never tipped down the drain and allowed to enter the water system
  • We are sparing with water usage and respect any water restrictions imposed by authorities
  • The towels and rags we use are recycled daily to reduce waist.
Do you still come if it is raining?

We normally continue working if it is raining lightly. However, if we consider the weather dangerous for work, i.e. thunder storms and wild winds, then we would re-schedule for another day that suits you.

What areas do you service?

We service the whole of Brisbane and surrounding suburbs, Carina, Carindale, Morningside, Bulimba, Kenmore etc. and the Redlands including Alexandra Hills, Birkdale, Capalaba, Cleveland, Mount Cotton, Ormiston, Redland Bay, Sheldon, Thorneside, Thornlands, Victoria Point and Wellington Point.

What if I'm not happy with the job?

You can be confident that the window cleaners at The Housewash Boyz will deliver an amazing service. You are guaranteed 100% total satisfaction in the entire window cleaning job that we do, or if you are not happy, we come straight back until you happy.

We are 100% confident we will provide the highest quality service in all commercial and residential window cleaning jobs around the Redlands and get it right the first time, hassle free!

Does Soft Washing and Power Washing my home and exterior surfaces really increase its value?

Absolutely! A Soft Washed or Power Washed home can add up to 10% of the sale price.

Do I need to be home for you to perform services?

Having your home pressure cleaned beautify your property is the easiest thing you’ll do all day. As long as we have access to a working water spigot and your doors and windows are shut (we don’t want to wash your furniture), we’ll be in and out without any interruption to your day.

How long will it take to perform pressure washing services?

Each job is unique, and we take as long as is necessary to clean each affected surface until it’s perfectly clean.

How often should I have my home, roof, concrete, and other surfaces pressure washed?

Most homes benefit from a yearly cleaning of all surfaces, helping maintain their value over time.

GET A FREE QUOTE TODAY!

Ready to give your home a fresh, clean look? Contact The Window Boyz for a free, no-obligation quote.​